Privacy Policy
West Mid Showground Privacy Policy
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POLICY
Data Protection & GDPR |
SECTION: PAGE: ISSUE: DATE: |
POLICY 1 of One 30/1/2018 |
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TITLE: Data Protection & GDPR APPROVED BY: Lance Jackson |
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1. Changes from Last Issue
New Policy
2. Objectives and Scope
The Policy is to ensure that all legal and statutory duties are complied with.
The Chief Executive is responsible on behalf of the Board of Directors for all aspects of data protection who expect all staff to follow all procedures in the management and control of personal data
3. Reference Documents
Internal External
Information commissioner’s Office
Direct marketing Checklist
CCTV Checklist
Training Records
4.
Shropshire & West MidLands Agricultural Society
PRIVACY POLICY
SWMAS is committed to protecting your personal information.
The purpose of this policy is to give you a clear explanation of what personal information SWMAS might collect from you when you use our websites (including our mobile websites and apps) or otherwise interact with us and how we will use and store that information.
It is important that you read this policy in full to understand our views and practices regarding your personal data and how we will treat it.
Most often this involves us collecting information from you when you use our websites and apps, purchase products or services from us, contact us over the phone or by email or sign up to any of our mailing lists. We use the information we collect from you to help us monitor and improve our websites, services and marketing for the benefit of you and our other customers. It also helps us to provide you with a more personalised experience.
SWMAS is a registered charity No 702372 registered address is Greenhous West Midlands Showground, Berwick Road, Shrewsbury, SY1 2PF
For the purpose of the Data Protection Act 1998 (the Act), the data protection Officer is Ian Bebbington Chief Executive Greenhous West Midlands Showground, Berwick Road, Shrewsbury, SY1 2PF
Cookies
Our websites use cookies and similar technologies to deliver services efficiently and to enhance your experience. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy here https://www.shropshirefrestival.co.uk/privacy-policy/
How we collect your information
We may collect and process the following data about you.
Information you provide to us such as when you create an account, sign up to a mailing list, fill in forms on our websites, purchase services, get in touch with us by phone, email or otherwise, give us feedback or enter a competition or prize draw. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
Information we collect about you and how you use our websites and services using tracking tools like cookies and other similar technologies stored on your computer, mobile or other device. For more information on this, please see our Cookie Policy.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Information we might hold about you
We may use the following information for the purposes set out in this privacy policy:
Contact details - we will hold contact information you provide to us when you create an account, sign up to a mailing lists etc.
Payment and billing information - we will hold payment and billing information you provide to us when you make a purchase of any of our goods or services.
Information from your use of our websites, apps and Wi-Fi - when you use our websites, we will collect information from our web servers’ logs, such as your IP address. We might also look at what site you came from, which of our websites you use and what you use our websites for. We use that information to analyse activity on our websites. If you use any of our apps or our Wi-Fi, we may collect your GPS location or your device's unique identifier. We might also collect details of what type of device or operating system you are using and we might look at how often you use the app or Wi-Fi and where you were when you downloaded or used it.
Email activity - we may collect information relating to how you respond to our emails and whether you open them and click the links.
Interests and preferences - we may collect information about events you purchase tickets for, mailing or priority lists you sign up to, information. For example, if you buy tickets to a certain event/exhibition and lots of people who went to that exhibition also bought tickets for a different event taking place near you, we might send you information about that event.
Other online or offline dealings – we may collect details of your interactions with us via social media or at any of our box offices and correspondence via email or telephone.
How we might you use your information
We may use the information we hold about you in the following ways:
To optimise your website viewing – ensuring that content from our websites is presented in the most effective manner for you and for your computer, mobile or other device.
To provide you with a more personalised experience - looking at the information we hold about you and your interests to create a more tailored experience. We may do this by providing you with information about other products or services we offer that are similar to those that you have already purchased or enquired about. For example, we may make event recommendations or tell you about relevant events in your area.
To improve our offering – monitoring and analysing the information we hold about you and our other customers in order to make informed decisions about our products, services, websites and advertising.
To administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and as part of our efforts to keep our websites safe and secure.
To allow you to participate in interactive features of our services, when you choose to do so.
To notify you about changes to our services.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our websites about products or services that may interest you or them.
If you are an existing customer, we will only contact you by e mail or hard copy with information about products and services similar to those which were the subject of a previous enquiry.
If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data. You can also opt out at any time by clicking the unsubscribe link in any email we may send to you. Alternatively, you can contact us at any time and ask us not to contact you with marketing material.
How we might disclose your information
Analytics and search engine providers that assist us in the improvement and optimisation of our websites.
We may disclose your personal information to third parties:
If SWMAS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or any terms and conditions of supply and other agreements; or to protect the rights, property, or safety of SWMAS our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us at admin @westmidshowground.com.
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to admin@westmidshowground.com
Last updated: 30/01/2018
Additional Specific Information with regards to the above policy and how we mange data can be found below:
Control of Data
4.1 The designated Data Protection officer is Ian Bebbington Chief Executive Officer.
4.2 All personal data that is collected can currently be split into 3 areas; these are Membership, Gift Aid & Ticketing.
4.3 Membership
The society stores data of members of the society to help with the administration of that membership.
Storage
Data is stored on electronic format via secure password, the password is held by the membership Secretary and the Chief Executive.
Obtaining Consent for Marketing
Data has been collected over many years and no formal “Obtaining Consent for Marketing” has been acquired, however all or any marketing and as per the ICO handout “Direct Marketing Checklist” any marketing that is done is
“..Where individuals haven’t given specific consent, marketing is consistent with context in which information was provided and concerns a similar product, service or deal”
Bought in Lists
The Society does not buy in any lists for marketing or any other use.
Live Calls
The Society Does not carry out any direct marketing calls.
Automated Calls & live calls
The Society Does not make any Automated Calls or Live marketing calls.
Marketing By text or e mail
The Society at present does not undertake marketing by e mail or text.
Faxes
The Society does not uses Faxes as a source of communication
4.3 Gift Aid
The society stores personal data of Gift Aid donations to help with the administration of the charity and for HMRC compliance.
Storage
Data is stored on electronic format via secure password, the password is held by the Regional Shop Manager and the Chief Executive.
Obtaining Consent for Marketing
Data is collected via an application form as I both stored by hard copy in the main office and electronically an a authorised HMRC Software package that is password protected, (The Form Appendix A) gives an option to “opt in” or “opt out” of any specific further marketing from the Society.
It also states on the form that “The Charity will not pass your details on to any other organisation”
Bought in Lists
The Society does not buy in any lists for marketing or any other use.
Live Calls
The Society Does not carry out any direct marketing calls.
Automated Calls & live calls
The Society Does not make any Automated Calls or Live marketing calls.
Marketing By text or e mail
The Society at present does not undertake marketing by e mail or text.
Faxes
The Society does not uses Faxes as a source of communication
4.3 Ticketing
The society sells online tickets via a third party operator “Ticket Factory” who is a trading division of The National Exhibition Centre Ltd.
They have a specific privacy policy as detailed below.
Storage
Data is provided in the way of “Customer Lists” for Society ticketed events in electronic format which is password protected.
Obtaining Consent for Marketing
See Ticket Factory Privacy Policy Appendix 2
Bought in Lists
The Society does not buy in any lists for marketing or any other use.
Live Calls
The Society Does not carry out any direct marketing calls.
Automated Calls & live calls
The Society Does not make any Automated Calls or Live marketing calls.
Marketing By text or e mail
The Society at present does not undertake marketing by e mail or text.
Faxes
The Society does not uses Faxes as a source of communication
Appendix 1
Appendix 2
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information https://www.google.com/policies/privacy/ ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Appendix 3
Privacy Policy
NEC GROUP - PRIVACY POLICY
NEC Group is committed to protecting your personal information.
The purpose of this policy is to give you a clear explanation of what personal information NEC Group might collect from you when you use our websites (including our mobile websites and apps) or otherwise interact with us and how we will use and store that information.
It is important that you read this policy in full to understand our views and practices regarding your personal data and how we will treat it.
Most often this involves us collecting information from you when you use our websites and apps, purchase products or services from us, contact us over the phone or by email or sign up to any of our mailing lists. We use the information we collect from you to help us monitor and improve our websites, services and marketing for the benefit of you and our other customers. It also helps us to provide you with a more personalised experience.
NEC Group is The National Exhibition Centre Limited and our trading names the NEC, the ICC, the VOX, the Genting Arena, the Barclaycard Arena, The Ticket Factory, Amadeus, NEC Group International, Amplify, Eight Feet Tall and MemoryHaus.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The National Exhibition Centre Limited of The National Exhibition Centre, Birmingham B40 1NT.
Cookies
Our websites use cookies and similar technologies to deliver services efficiently and to enhance your experience. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
How we collect your information
We may collect and process the following data about you:
Information you provide to us such as when you create an account, sign up to a mailing list, fill in forms on our websites, download an app, purchase services, get in touch with us by phone, email or otherwise, give us feedback or enter a competition or prize draw. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
Information we collect about you and how you use our websites and services using tracking tools like cookies and other similar technologies stored on your computer, mobile or other device. For more information on this, please see our Cookie Policy.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Information we might hold about you
We may use the following information for the purposes set out in this privacy policy:
Contact details - we will hold contact information you provide to us when you create an account, sign up to a mailing lists etc.
Payment and billing information - we will hold payment and billing information you provide to us when you make a purchase of any of our goods or services.
Information from your use of our websites, apps and Wi-Fi - when you use our websites, we will collect information from our web servers’ logs, such as your IP address. We might also look at what site you came from, which of our websites you use and what you use our websites for. We use that information to analyse activity on our websites. If you use any of our apps or our Wi-Fi, we may collect your GPS location or your device's unique identifier. We might also collect details of what type of device or operating system you are using and we might look at how often you use the app or Wi-Fi and where you were when you downloaded or used it.
Email activity - we may collect information relating to how you respond to our emails and whether you open them and click the links.
Interests and preferences - we may collect information about events you purchase tickets for, mailing or priority lists you sign up to, venues of ours that you visit and services we provide to you. We might add to this with information received from other companies or sources including demographic information, market research or other publicly available information. Combining this information with your interest and preferences enables us to provide you with a better service and more focused information. For example, if you buy tickets to a certain exhibition and lots of people who went to that exhibition also bought tickets for a different event taking place near you, we might send you information about that event.
Other online or offline dealings – we may collect details of your interactions with us via social media or at any of our box offices and correspondence via email or telephone.
How we might you use your information
We may use the information we hold about you in the following ways:
To optimise your website viewing – ensuring that content from our websites is presented in the most effective manner for you and for your computer, mobile or other device.
To provide you with products and services or support – carrying out our obligations arising from any contracts entered into between you and us. Providing you with the products and services that you request from us together with any other relevant information or assistance.
To provide you with a more personalised experience - looking at the information we hold about you and your interests to create a more tailored experience. We may do this by providing you with information about other products or services we offer that are similar to those that you have already purchased or enquired about. For example, we may make event recommendations or tell you about relevant events in your area.
To improve our offering – monitoring and analysing the information we hold about you and our other customers in order to make informed decisions about our products, services, websites and advertising.
To administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and as part of our efforts to keep our websites safe and secure.
To allow you to participate in interactive features of our services, when you choose to do so.
To notify you about changes to our services.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our websites about products or services that may interest you or them.
We may also use your data, or permit carefully selected third parties to use your data if you have given us permission to do so, to provide you with information about products and services we feel may interest you and we or they may contact you about these.
If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about products and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. You can also opt out at any time by clicking the unsubscribe link in any email we send to you. Alternatively, you can contact us at any time and ask us not to contact you with marketing material.
How we might disclose your information
We may share your personal information with other NEC Group trading divisions and any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our websites.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If The National Exhibition Centre Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or any terms and conditions of supply and other agreements; or to protect the rights, property, or safety of The National Exhibition Centre Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us at info@necgroup.co.uk
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@necgroup.co.uk
Last updated: 22.04.15
Signed
Mr Lance Jackson
Chairman
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to West Mid Showground. References to "our Website" or "the Website" are to westmidshowground.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
West Mid Showground
The Greenhous West Mid Showground Berwick Road Shrewsbury
SY1 2PF
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Stripe (Checkout)
